State Farm® Insurance Agent Crystal McEachern

"Review of [Crystal McEachern] - State Farm I had a deeply frustrating experience with Crystal McEachern of State Farm regarding a rental insurance policy. The ordeal began when I paid a $97 premium for my mother’s renters’ insurance, which was not due until September 9. Unfortunately, just days later, on August 17, my mother passed away. Following her death, I contacted State Farm on August 19 to inquire about the refund process. I was informed that I would need to wait 5 to 10 days for a check, which would be mailed to my mother's address. I was surprised to learn that they could not refund my credit card, despite the payment not being due for another two weeks. After the initial wait, I reached out again only to be met with confusion. I was told the check hadn’t been processed, and I was repeatedly contacted on my mother’s phone regarding her beneficiary status, despite my clear explanations that there was no estate and no beneficiaries. As the weeks dragged on into September, I made several calls to the agency, each time receiving vague responses and assurances that someone would get back to me. The lack of communication was frustrating, and I felt as if my concerns were not being taken seriously. By late September, I spoke with a different representative who assured me the check would be mailed soon. I requested to speak with the agency owner, Crystal, but by early October, I still had not received any updates or calls from her. This issue is still not resolved. When I finally managed to reach Crystal, I explained the harassment I felt from the repeated calls and my concern about the lack of action regarding the refund. I also pointed out that due to their delays, I incurred a $10 service charge on my mother’s checking account, with the threat of more charges if the check continued to be delayed. Crystal's response was dismissive, and she insisted on needing a death certificate, which I had already offered. She implied that the refund might not be fully honored due to the “date changes” and cancellations, which felt like an unfair tactic to avoid processing my refund. In summary, my experience with [Agency Name] has been incredibly disappointing. The training and customer service at this agency are severely lacking, and the owner did not take responsibility for the poor handling of my situation. While it’s only $97, the principle of the matter is significant. I will not be doing business with this agency again and will be reporting this experience to the Better Business Bureau and the Kansas insurance department. I urge others to consider their options carefully before choosing this agency."

"Outstanding"

"She was a great help n did her job quick thanks a lot for the help"

"After many years with State Farm at this office my opinion has not changed. This team gives the very best support, today Adam Subah was able to help me with a ton of information. He was knowledgeable, honest and was not trying to hurry me off of the phone. He makes this office of superstars like Aaron O'Brian and all I have dealt with even better. Thank you all! I hope this generates positive business and long lasting personal experiences for others. Thank you to this State Farm/Chrystal McEachern team!"

"My husband and I just switched to state farm and we really like it so far. Adam was really nice and helpful throughout the process. Thanks for everything!"

"Just switched to state farm from travelers. Your customer service is excellent. Adam did a great job with my policies. Thank you"

"Five stars for Sydney and the Crystal McEachern State Farm Office! Sydney (State Farm office manager) is a true professional! I recently needed help with a new lease and insurance. Her positive attitude and excellent customer service made the whole process enjoyable. Sydney truly went the extra mile to get the policy in place to meet my short deadline requirement, all while presenting the best options available. Highly recommend!"

"Sydney’s so sweet and nice. Loved talking to her. She was very knowledgeable and went over alot of options with me."

"Sydney Truillinger"

"Sydney was great and very helpful"

"Adam saved me $200 a month Over American Family"

"Very good I enjoyed my insurance guy Adam he did very precise and organized ty you for setting me up"

"Job well done auto and house. God Bless"

"I have had only two agents during my 25-year partnership with State Farm. Both agents have been great but Crystal is a special person that really knows how to provide customer service. Whether you are dealing with her of a member of her team, you are always provided resolution in a minimal amount of time which is greatly appreciated. I would recommend contacting Crystal for your insurance needs."

"Sydney was very helpful in getting my auto set up, I would very much recommend her."

"Staff is great, switch over insurance, They were extremely help, save me lot money"

"If i could leave a -100 review i would. Horrible experience with “ Aaron “ make sure you explain things to him as if he were a 5 year old or else he will process an estimate for $200+ & deny a refund. Took my money without my consent nothing but trouble with this agency save your time & money to go else where !!"

"Great staff! Crystal always replies within a few hours. Great service"

"I have been a client of Crystals almost as long as she has been a State Farm agent. I have always had excellent customer service and a sense of not just being a client but a friend. Recently I have worked with Gabrielle on Life and Auto policies. Gabrielle has been wonderful to work with. She has been very knowledgeable and has taken the time to make sure all my questions are answered."

"My agent Gabrielle is awesome! I have recently moved to Wichita and I needed Auto and Rental insurance for my new car and apartment. Gabrielle was very welcoming and so wonderful to work with. She made the whole process easy and smoothly! If you ever need an insurance agent, ask for Gabrielle! She's the absolute best!"

"Sydney is fabulous! Her help was so appreciated and we have transferred all of our policies to the farm!"

"Gabrielle was very helpful explaining the difference in coverage. Helped with understanding PIP, Under Insured and Un-Insured coverages on my vehicles."

"Excellent customer service from Gabrielle and she assisted with my transition from renters insurance to homeowner's insurance and provided me different options to get exactly what I was looking for."

"I am sooooooo happy I switched my auto insurance over to State Farm! I worked with Sydney and Gabrielle. They were wonderfull, they explained my policy in detail and helped me make sure it was exactly what I wanted and also needed! Easiest and best experience in switching companies I have experienced."

"I was recently shopping around for Renter's insurance and contacted State Farm. Sydney helped me understand the importance of having Renter's insurance and how important it is to keep all my valuables protected. Sydney was extremely knowledgeable and her customer service was out of this world. I definitely recommend calling State Farm if your looking for Renters insurance!!"